RETURN AND REFUND POLICY

At Sotz, we take pride in crafting our unique sauce formula, aiming for an enriching culinary experience for our customers. However, we understand that taste preferences can vary, and sometimes, your culinary experience may differ from expectations. Here is our commitment through our return and refund policy to ensure you always feel absolutely confident when choosing the Sotz product experience.

RETURN:

We cannot accept returns for used products such as hot sauce, but we are ready to assist if there are issues from our end. Please contact us within 48 hours of receiving your order, and we will arrange a refund or replacement. In the case of an exchange, we will promptly dispatch the replacement product to you.

REFUND:

We will process your refund through the original payment method within 7 business days. If you have any questions or need assistance, please contact us at the following phone number: (+84) 969 937 462